Frequently asked questions
Short answers — and a real person if you need more.
- Do you deliver outside Colombo?
- Yes. We deliver to all 25 districts. Rates and timelines are shown at checkout based on your district.
- Can I pay after receiving the item?
- Cash on delivery is available island-wide. For larger orders you can also use Mintpay or KOKO to spread payments.
- Is the warranty local?
- Yes, products with warranty show the local warranty period on the product page. Keep your invoice.
- What if the item arrives damaged?
- Refuse the parcel if the packaging is clearly damaged and contact us with photos within 48 hours. We replace or refund.
- Do you offer bulk or trade pricing?
- Yes — contact us with your requirements and we will send a quotation.
- How do I cancel an order?
- If it has not shipped, open the order in your account and press Cancel. Otherwise message support and we will try to intercept it.