Returns & refunds
Seven days to change your mind, and a real person to sort it out.
The 7-day promise
You may return most items within 7 days of delivery for a refund or exchange, provided they are unused, undamaged and in their original packaging with all accessories and manuals.
- Damaged or wrong item? Report within 48 hours with photos and we cover return shipping.
- Change of mind? Return shipping is on you, unless the item is faulty.
- Refunds go back to the original payment method, or as store credit if you prefer.
What cannot be returned
- Perishable groceries and opened food items
- Personal care, underwear and swimwear once opened
- Digital vouchers and activated gift cards
- Custom-built, cut-to-size or personalised products
- Items damaged by misuse or missing serial numbers
Refund timelines
| Payment method | Refund route | Time |
|---|---|---|
| Card (Seylan) | Back to card | 5 – 10 working days |
| Bank transfer | Bank account | 2 – 4 working days |
| Cash on delivery | Bank transfer or credit | 2 – 4 working days |
| KOKO / Payzy / Mintpay | Provider reverses the plan | Up to 14 working days |